Who is this training aimed at?
This training is aimed at those working with clients who have complex needs, or anybody who would like to further their understanding of how to manage conflict.
This training includes:
- What is conflict?
- Different types of conflict ( internal/external)
- Causes of conflict
- Conflict prevention
- The physiological changes that occur with stress/anger/conflict
- Conflict resolution strategies
- The importance of interpersonal communication in the prevention/ resolution of conflict
Conflict is a normal, natural and inevitable part of life in our relationships, at work and internally. It allows for the sharing of divergent viewpoints and can lead to positive changes in values, beliefs and behaviour. Conflict can result in new insights and perspectives leading to positive changes both personally and professionally.
Conflict becomes destructive when there is no resolution, relationships deteriorate or behaviour becomes aggressive. Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects.