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Conflict Resolution

Who is this training aimed at?

This training is aimed at those working with clients who have complex needs, or anybody who would like to further their understanding of how to manage conflict.

This training includes:

  • What is conflict?
  • Different types of conflict ( internal/external)
  • Causes of conflict
  • Conflict prevention
  • The physiological changes that occur with stress/anger/conflict
  • Conflict resolution strategies
  • The importance of interpersonal communication in the prevention/ resolution of conflict

Background Information

Conflict is a normal, natural and inevitable part of life in our relationships, at work and internally.  It allows for the sharing of divergent viewpoints and can lead to positive changes in values, beliefs and behaviour.  Conflict can result in new insights and perspectives leading to positive changes both personally and professionally.

Conflict becomes destructive when there is no resolution, relationships deteriorate or behaviour becomes aggressive.  Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects.

SIFA Fireside is registered in England & Wales under charity number 1049728 and company number 3094905 at 48-52 Allcock Street, Birmingham B9 4DY. We use cookies to improve your experience using this website. To learn more, read our privacy policy.
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