Nieke Elazhari - Tenancy Support Worker

Nieke is part of our Resettlement Team and focuses on specialist support for long-term recovery and prevention. This includes providing a specialist Tenancy Support Service. Along with all our services, this is available for single adults and childless couples over 25, requiring support to maintain their tenancy.

In the last year alone, Nieke has supported 268 clients with move-on support and provided independent advice to help those with existing tenancies to sustain their accommodation. This can be a short intervention or for a longer period.

What does the service include?
Each area is tailored to meet the needs of our clients and covers the following:

• Help to manage a successful tenancy which includes support settling in – such as sourcing furniture or setting up utility     accounts. 
• Pre-tenancy skills and developing new skills to independently manage a tenancy. 
• Eviction prevention – advice and liaison with landlords and housing providers to resolve issues such as rent arrears. 
• Money management – looking at budgets and how to maximise income and better plan and manage outgoings. 
• Money health check – assessing what more is available to support income and how to utilise additional    services/support. 
• Charitable grant applications – help sourcing additional sources of income and filling out forms/liaising with charities    and services providing them.
• Welfare Benefits and Universal Credit advice 
• Support with choice based letting and social housing bidding system.
• Signposting and referral to voluntary and statutory services.

So what does this mean and how can Nieke help?
“When a client comes in or calls through for advice, I’m able to complete a money health check to identify how and where their income can be maximised – for example where a grant, welfare benefit or universal credit payment may be available or could be moved to benefit the client.
“We also help with forms and applications, taking away the stress of filling them out and helping clients to understand what they need to do, how we can help further; or where they can be referred on to additional services to help them overcome their situation.
“No matter how complex, we don’t turn anyone away nor do we give up on them. We don’t close cases either which means we’re always here to support for however long our clients need us. Our aim is to guide and support as much as we can to help our clients achieve and sustain their goals.  

“We also support to prevent eviction, ensuring clients can sustain and maintain their accommodation. We’ll liaise with housing providers to resolve issues on behalf of the client.
“We also work hard to address individual needs, to ensure clients are housed in the right kind of accommodation, giving them a community with which to engage. In the last year, over 100 individuals reported a reduction in feelings of isolation and had improved social networks.”

How can I access the service?
This service is available for single adults and childless couples in Birmingham, aged over 25, requiring support, advice and guidance on the issues above to maintain their tenancy. If you’d like to find out more, contact: [email protected]  

SIFA Fireside is registered in England & Wales under charity number 1049728 and company number 3094905 at 48-52 Allcock Street, Birmingham B9 4DY. We use cookies to improve your experience using this website. To learn more, read our privacy policy.
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