We are only able to see emergency presentations and rough sleepers at our Drop In. We are able to provide assistance over the phone and we can be contacted on: 0121 766 1700. Our phone lines are open Mon - Fri, 9am - 5pm.
Accommodated clients will be supported with telephone safe and well checks.
If you are in need of emergency accommodation, the following support is also available: BCC Housing Service: 0121 303 7410 Out of Hours: 0121 303 2296 Rough Sleeper Outreach Team: 0800 800 7157 SIFA Fireside: 0121 766 1700
For food parcels and hot food options: The Active Wellbeing Society: 0121 728 7030 (Mon – Fri)
We are not able to take donations of clothing at this time but keep an eye on our socials for alternative ways to support us.
The services people need to get back on track, all in one place
If you are concerned about someone sleeping rough, send an alert to StreetLink by visiting: www.streetlink.org.uk or via the mobile app, available for Apple and Android devices, or by calling 0300 500 0914. Alternatively you can call the Rough Sleeping Team during office hours on 0121 303 1116, or out of hours on 0800 8807157.
Check out our Promotional Video to see more of what we do
Helping homeless people take back control
Learn how we create the space for people to live healthy and fulfilling lives.